At Ecolytex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your full credit or debit card details on our servers.
Order Information
We collect information relating to your purchases, including:
- Products ordered
- Order history
- Transaction details
- Delivery information
Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Respond to your inquiries
- Improve our website and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal and regulatory obligations
- Send promotional emails and special offers where you have provided consent
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with trusted service providers who assist us in operating our business, including:
- Secure payment processors
- Shipping and delivery partners
- Website hosting providers
- Analytics and website performance services
- Customer support service providers
These providers are only permitted to use your information to perform services on our behalf and are required to protect your data.
We may also disclose information if required by law or to protect our legal rights.
4. Data Security
We implement appropriate technical and organizational security measures to help protect your personal information against unauthorized access, loss, misuse, or disclosure.
While we take reasonable steps to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
5. Cookies
Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
6. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Restrict or object to certain data processing
- Withdraw consent for marketing communications at any time
- Request a copy of the personal information we hold about you
To exercise any of these rights, please contact us using the information below.
7. Third-Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page along with the revised effective date.
9. Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Ecolytex
Registered Business Address
20–22 Wenlock Road
London, England N1 7GU
United Kingdom
Email: support@ecolytex.com
Phone: +44 7848 162557